Post by account_disabled on Jan 24, 2024 10:12:48 GMT
How can you use the housekeeping department to ensure a positive evaluation of your customers? The cleanliness of a hotel now plays a crucial role in the choice of accommodation, as the customer chooses to feel safe above all else! The Housekeeping department is – without a doubt – the most important department of a hotel, as it creates the first impression of the customers about the respective space. More specifically, the rooms of an accommodation and the quality that distinguishes them from others of the same category play a decisive role in the final choice of accommodation. The housekeeping department is the one with the most expenses as they are generated by the purchase of cleaning and disinfecting items, other necessary materials, but it must have a large staff team to be sustainable. Housekeeping Department: How it is defined and what is its role in the normal operation of a hotel.
The Housekeeping department is responsible for the care of rooms and common areas in an Job Function Email Database accommodation, as well as for the cleaning and maintenance of furniture, decoration and surfaces of all areas of a hotel, including the back of the hotel and outside. The daily goal of the hotel's Housekeeping department is to keep the space of each accommodation as clean, orderly and welcoming as possible for its future customers. It is very important that the team understands the huge impact that a small omission by the staff can have on the flow of the hotel. Customer reviews: Why the high standard of cleanliness of hotel premises works as a positive advertisement. It is true that the "cleanliness" of a place has the "power" to make or break a hotel's reputation, especially in today's time when cleanliness protocols have become stricter and the traveler is more suspicious.
But how will you achieve an increase in your profits and a good reputation, through positive words or reviews that will lead to repeat customers? The complete cleaning and hygiene of your hotel premises, but also the safe service of your guests and respecting the required social distances, will help you gain positive reviews that will promote the cleanliness of the area as a strong point of the accommodation yours! It is a fact that you should not overlook that now all your visitors have a mobile phone and so capturing and publishing images with their complaints is literally a click away. Here are some examples of online channels to consider: Just by typing #dirtyhotels you can find photos of dirty hotels (which are even tagged) from unhappy customers. Booking Channels : After a stay that the customer "closes" through a booking channel () the customer is sent a very easy and quick questionnaire to fill out in order to rate the accommodation and describe his experience. The results of these ratings are what form the rating of the hotel in the respective Booking Channel and which travelers usually rely on to choose an accommodation.
The Housekeeping department is responsible for the care of rooms and common areas in an Job Function Email Database accommodation, as well as for the cleaning and maintenance of furniture, decoration and surfaces of all areas of a hotel, including the back of the hotel and outside. The daily goal of the hotel's Housekeeping department is to keep the space of each accommodation as clean, orderly and welcoming as possible for its future customers. It is very important that the team understands the huge impact that a small omission by the staff can have on the flow of the hotel. Customer reviews: Why the high standard of cleanliness of hotel premises works as a positive advertisement. It is true that the "cleanliness" of a place has the "power" to make or break a hotel's reputation, especially in today's time when cleanliness protocols have become stricter and the traveler is more suspicious.
But how will you achieve an increase in your profits and a good reputation, through positive words or reviews that will lead to repeat customers? The complete cleaning and hygiene of your hotel premises, but also the safe service of your guests and respecting the required social distances, will help you gain positive reviews that will promote the cleanliness of the area as a strong point of the accommodation yours! It is a fact that you should not overlook that now all your visitors have a mobile phone and so capturing and publishing images with their complaints is literally a click away. Here are some examples of online channels to consider: Just by typing #dirtyhotels you can find photos of dirty hotels (which are even tagged) from unhappy customers. Booking Channels : After a stay that the customer "closes" through a booking channel () the customer is sent a very easy and quick questionnaire to fill out in order to rate the accommodation and describe his experience. The results of these ratings are what form the rating of the hotel in the respective Booking Channel and which travelers usually rely on to choose an accommodation.